Faq's
SUPPORT
Customer Service Email: crazzecraftcreations@yahoo.com
ORDER
How secure is my personal information
crazzecraftcreations@yahoo.com adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
?Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored
What forms of payment do you accept ?
We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express
Can I cancel my order ?
You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items for store credit
SHIPPING
Do you ship internationally ?
We ship Only in the US at this time.
What shipping carriers do you use?
We choose USPS.
In the event of a special circumstance, We will select the best carrier to make sure your package arrives in time.
How long does it take to process my order ?
Once payment has been made, 99% of all orders leave our fulfillment center within 1-2 weeks Depending on the custom project. If additional time maybe needed we will reach out to you.
How long does shipping take?
Our average shipping time is 7-20 business days depending on your location.
United States: 7-20 business days
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DELIVERY
How do I track my order?
We will send you the tracking number after your purchase within 1-3 business days. Please visit this link below to track your order.
Are all my items shipped together?
It depends on the products you ordered. Since we operate multiple fulfillment centers so sometimes your items may come with different packages.
RETURNS
What is your return policy?
We do not except returns due to the custom nature of our products
What do I do if I receive a defective product?
If there’s some sort of manufacturing defect, let us know within 3 days of receiving your item, and (provided that your case is legit) we’ll send you a replacement